Support
Straightforward answers, no ticket queue.
Four things people write in about most often. If yours isn’t here, email support@trigpoint.app and a person will read it.
A pillar looks wrong.
Every pillar page has a “Report a change” link — use it to flag a wrong grid reference, a station marked standing that’s actually gone, or the reverse. Reports go straight into the register and are usually reflected within a few days; a photo makes it faster, but isn’t required. Reporting a change is free on every plan, always — you’d be doing us a favour.
Your upload missed a pillar you know you visited.
An upload is checked as soon as it lands, and everything it finds is a suggestion until you confirm it — nothing is recorded on your behalf. If a walk you know passed a pillar comes back without it, check that the track actually comes within range of the station: a phone held indoors, a watch that lost signal on the climb, or a route recorded on a different device sometimes doesn’t. You can always tick that pillar by hand with the date you were there, which counts exactly the same.
Exporting your record.
Account settings have a “download my record” option that gives you every pillar you’ve confirmed, with the date and how it was recorded, as a file you keep. It’s yours regardless of whether you keep paying — a record you can’t take with you isn’t really yours.
Cancelling.
Cancel from account settings at any time — no call, no form. You keep paid features until the end of the period you’ve already paid for, then the account drops back to the free tier rather than being deleted. Your record and everything you’ve ticked stays exactly as it was; nothing is removed on cancellation.